Frequently Asked Questions
F.A.Q
What are the shipping times for your products?
Our average delivery times are 3 to 7 business days.
Do you ship worldwide?
Yes, absolutely. We offer worldwide shipping.
Yes, absolutely. We offer worldwide shipping.
Do you provide product tracking information?
Yes, once the order is shipped, you will receive an email with your tracking number.
How do I return a package?
If the item you received is not suitable and you wish to return it, please contact us at help@dealvalley.fr, providing your order number, and we will inform you of the procedure to return your purchase. Return shipping costs will be at your expense.
Is my payment secure?
Absolutely, we use the 3D Secure system which guarantees a totally secure purchase.
I have other questions, how can I contact you?
If you have not found an answer to your question, you can send us an email at help@dealvalley.fr, our advisors will be happy to answer you from Monday to Friday within 24 hours.
What is the refund period?
Once we have received and checked your package, you will receive a full refund for your item within 10 days.
Submit Withdrawal Request
Please fill out the following form to submit your withdrawal request.
